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fREQUENTLY ASKED QUESTIONS / questions frequentes
what is "expedited parcel surface" shipping service?
This service, used by Canada Post, is known as a maritime service "By Sea" when shipping outside of north america. Minimum delivery is 6 weeks.
how to proceed with technical support?
Our team members are available to assist you with product information but we suggest our customers to contact directly manufacturer for technical support. All products are covered with manufacturer's warranty.
do you ship international, outside of north america?
Yes, we do but some countries require supplemental insurance with shipping fees (eg: U.K, ISRAEL, SOUTH AFRICA)
what are your details of the upcoming months available with your free shipping program?
Our 2018 Free shipping promotion is scheduled as follow:
BC: March - ON: April - MB: May - NS: June - AB: July - SK: Aug - NL: Sept - QC: Oct - PEI: Nov - NB: Dec
BC: March - ON: April - MB: May - NS: June - AB: July - SK: Aug - NL: Sept - QC: Oct - PEI: Nov - NB: Dec
are you planning to offer same free 2018 shipping service for all 3 territories?
Territories are currently not serviced by this promotion - We are constantly looking for options so we can provide a better service for our valuable customers in YT - NT and NU
assurez-vous un service en francais?
Oui bien sûr, notre entreprise, au Canada, offres à nos clients un service sous les deux langues officielles du pays.
do you have a brick n' mortar store?
we are an E-Commerce (online only) but do provide service for our local customers who prefer to evaluate product of their future purchase prior investment and pick up product to minimize shipping costs.